Returns

My policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 Several types of goods are exempt from being returned. Perishable goods such as food, flowers or magazines and e-books or audiobooks cannot be returned.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, I require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Any item not in its original condition, is damaged or missing parts for reasons not due to my error or any item that is returned more than 14 days after delivery cannot be refunded.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact me at floralemmens@outlook.com

Sales items

Sale items can only be refunded for the sale price at the time of purchase, excluding the non-returnable and non-refundable items explained in this Return policy

Exchanges

I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at floralemmens@outlook.com and send your item to:

Flora Lemmens
Lynestraat 14
6135EB Sittard
The Netherlands

Shipping

To return your product, you should mail your product to: 

Flora Lemmens
Lynestraat 14
6135EB Sittard
The Netherlands

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item.